Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties

Delivery Policy

Please note we will normally dispatch your order within 1 working day upon receipt of cleared payment and sent via overnight courier.
The delivery time is estimated. Delivery is Monday to Friday only.
Delivery times may vary, especially during holiday and peak periods, therefore we cannot guarantee 100% it will be delivered on the estimated arrival date. In some small cases delays may happen in transit meaning your order may be delivered after the estimated dates.
Unfortunately once the order has left us we have no control on the delivery time and cannot be held liable for normal variability of the courier service.

Returns & Refunds

MONEY BACK GUARANTEE: we want to provide you with the best possible service we can, this is why we offer a 30 day money back guarantee. If you are not entirely satisfied with your product for any reason you can return the item to us within 30 days of receipt we will offer you a refund or replacement as long as the returned item is unused and in its original packaging and condition with no parts missing, marks, scratches or damage of any kind.

We require the buyer to return the item on a tracked service, providing us with the tracking details. This makes the returns process more efficient. A full refund for the item will be issued once it is returned and an inspection is logged. Customer will be refunded the price at time of purchase only. The refund will be issued to the payment card and can take 48 – 72 hours (working days) to appear in the customer’s account.
Please note that bulk orders are not eligible for return under our policy. A “bulk order” is defined as any purchase consisting of 10 or more of the same item.
We take great pride in our range of products and your satisfaction is our priority if you have any questions regarding any of the above please email us.

Damages

If your product has arrived damaged, we request you contact us asap via info@protecgardenproducts.co.uk.

Cancellation

You have the right to cancel your item 7 days after purchasing.

Refusing Delivery

Please note, refusing delivery for an eventual refund can take up to a month before a refund is actioned.